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Cabinet Office - Office for the Third Sector
case studies  

2004 Award Winners

A-H | I-Q | R-Z

Indian Muslim Welfare Society (IMWS)

The Society was formed in 1957 to address the needs of the community in Batley, West Yorkshire, and to give advice to Indian immigrants settling in the region. Today it has almost 80 volunteers and 15 paid staff who assist in a variety of activities and services, including providing a safe and comfortable meeting place aimed specifically at women, young and elderly people and where children can also use the study facilities.

The IMWS now operate from the Al-Hikmah Centre, which has conference and seminar facilities enabling them to reach out to a wider community. They promote community issues as well as facilitating cultural activities. They also create job and training opportunities for disadvantaged members of the community, working closely with local authorities and education establishments. As a voluntary faith organisation, IMWS has the support and respect of local families.

This organisation is at the core of community cohesion, playing a significant role in minimising community tensions and promoting respect across different communities.

Contact: 01924 500555

Inspiration FM

Inspiration FM began 8 years ago as a result of collaboration between young men and women of African Caribbean descent who shared a passion for music, dance and communication. The ‘Inspiration Family’ as they have become known, identified the needs of the diverse Northamptonshire communities who were under-represented in media. Programmes on this community radio station are multi-cultural and tailored to reflect its mainly Punjabi, African and Irish listeners.

Working with organisations including local councils, the Council for Ethnic Minority Communities and the Black Policeman’s Association means that this project has moved beyond negative images and now creates positive role models for all young people. With over 60 volunteers and 8 committee members, weekends and evenings are spent working with others, especially young people, encouraging them to utilise their spare time in a positive constructive manner.

Contact: 01604 250544

Lowestoft Civic Society Heritage Workshop Centre

Founded in 1971 by members of the local Rotary club and their friends, the Lowestoft Civic Society was set up to preserve the heritage of the town and promote civic pride.

In 1994 the Society was given the disused John Wilde School building, which it subsequently restored. This is the Heritage Workshop Centre. Here the volunteers help collate written, photographic and oral material about the evolution of Lowestoft. Exhibitions and presentations enable the local community and schools to benefit from the group’s endeavours.

As partners in the Lowestoft into Work project, the group offers work placements to those who have been out of work through illness or disability, or unemployed for a long period, to learn new skills while researching the history of the town, now a deprived area with high unemployment levels.

Young members of the community attend for work experience or to do work for NVQs. School parties of all ages are encouraged to visit.

Contact: 01502 587500; email lcs1@btinternet.com

Mitalee Youth AssociationMitalee Youth Association

The Mitalee Youth Association was established in 1984 with the support of Luton Town Football Club and aimed to redress the disadvantages faced by young people from all backgrounds in a deprived area of Luton.

The Association is run by young people for young people, with 14 volunteers helping to raise the profile of young people in the community by developing their personal, social and practical skills and looking at issues affecting their lives.

The group's activities range from Diverse FM, a community radio project to teach broadcasting skills, to football coaching for successful Bengali football league teams. The volunteers also stage drama productions and organise summer school activities in partnership with local authorities, agencies and the police. Four international youth exchange programmes have also taken place with funding raised by members.

Contact: 07836 702863


No Panic

No Panic is a unique self-help group, set up 12 years ago, by an agoraphobia sufferer to help others in the same position. The group provides relief and rehabilitation for people with anxiety disorders through a range of support services, including a confidential helpline and teleconferencing.

The group now has over 100 volunteers in the UK and has 3,000 members. Volunteers run a national helpline, which takes 50,000 calls a year, produce literature and videos on anxiety, and have pioneered telephone self-help groups. The national helpline is open from 10am-10pm daily staffed by volunteers, who often work from home as their illness prevents them from getting out and finding other forms of employment. The volunteers themselves have benefited as many have overcome their fears through working for No Panic.

Colin Hammond, Chief Executive of No Panic said: “Being a winner of the 2004 Queen’s Award has shown the volunteers that people do have an interest in their condition and want to be educated about it. This award has given a real boost to the volunteers, recognising their devotion to helping people to understand the problems of coping with anxiety disorders.”

Contact: 01952 590005

Oakhaven HospiceOakhaven Hospice

Oakhaven Hospice, an independent charity, is a community based specialist service, caring each week for over 120 patients with complex needs and their families. Providing this service costs £1.6 million, and with less than 20% of funding coming from the NHS, the Hospice relies heavily on the generosity of the local community.

Many volunteers have been associated with the Hospice since it opened in 1992. Some provide their time as and when they are able, others commit to a certain number of hours on a regular basis. Relatives and carers of patients very often comment on the support they have had from volunteers, when they write to express their appreciation of the care they and their loved one received.

Every volunteer, regardless of where in the Trust they choose to contribute their time, is a valued member of the team. Without them, Oakhaven would not be able to provide the level of service it does. Volunteers assist in: the In-patient Unit, Day Hospice, retail shops, bereavement visiting, transport, fundraising, reception, administration, and garden maintenance.

The hours volunteers contribute - as many as 36,000 in one year - and the help they provide is very important to patients, their carers and families, as well as to the Oakhaven staff.

Contact: 01590 677 773

Pooh Bear Reading Assistance SocietyPooh Bear Reading Assistance Society

The aim of this Hull based organisation, founded 28 years ago, is to build confidence and skill with reading through sharing and enjoying books, games and other resources with children and young people on a one to one basis.

Hundreds of volunteers, recruited from the City and elsewhere in the East Riding of Yorkshire provide support in schools, family homes and reading clubs in community venues.

All volunteers receive training to equip them for their role and are offered additional accredited training. Volunteer support is a high priority and retention is good. Volunteers, involved in the scheme for ten years or more, have made a real difference to the lives of hundreds of children.

Current funding has enabled the organisation to extend its provision through establishing community bases in specifically targeted areas. Additionally Development Workers help parents to support their own children, and have increased opportunities for local children through the introduction of peer mentoring. This scheme has proved popular and has been successful in increasing self- esteem, not only through reading improvement, but also through a sense of responsibility.

Contact: 01482 224333

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